Refund policy
EK2 Marine's 30-Day Return Policy:
EK2 Marine accepts returns on eligible products within 30 days from the date your received the item. We have a 10% restocking fee and will subtract any shipping charges we incurred from your refund. Please review all policy information below. Print and include this form with your returned package.
Quick Run-Down:
• No returns over 30 days (from the date the package was delivered)
• 10% restocking fee
• Any shipping costs we incurred will be deducted from your refund
• No returns on electronics or batteries (includes pumps, gauges, sensors, etc.)
• No returns on opened, used, modified, marked or installed products
• No returns on products without original packaging
Additional Notes:
• Incorrect items (EK2 Marine's mistake) - No charge to you!
• Damaged, stolen or lost packages will be a unique scenario
• Warranties are by manufacturer only
Return Shipping Address:
EK2 Marine
Returns Department
156 Orchard Street
Webster, NY 14580
Why So Many Rules?
We do our best to provide a hassle-free shopping experience. In the aftermarket industry, we try to list all vehicle fitments and compatibilities for direct-fit parts. Please do all the research you can before install and do not hesitate to contact us if you have questions!
We've had customers attempt to install a part not meant for their lift or install it incorrectly and return it to us damaged, modified, written on or ruined, so we cannot accept returns on installed, marked, opened or used products.
Batteries, electronics, gauges, sensors, wiring, pumps, etc, cannot be returned - even if it is still sealed in the box unopened. As per most manufacturer's warranties, please contact the manufacturer directly for any performance or warranty issues.
If you installed or used the product, we cannot take it back. Your best bet is to list it for sale on a local forum, Facebook, eBay or similar platform.
In the event a customer returns a damaged product, it may be subject to a unique resolution.
If you have any questions or need help, just give us a shout - we are here to help!
Phone: (585) 649-9433
Email: sales@ek2marine.com